FeedbackChimp is an intuitive platform that helps teams manage and prioritize feedback from their users. It provides an easy way to collect, organize, and act on product feedback using customizable boards, changelogs, voting systems, and more.
Whether you're managing feedback for one or multiple products, FeedbackChimp has the tools to streamline the process.
Setting Up Your Workspace
When you first sign up, you'll be prompted to create a workspace. A workspace in FeedbackChimp represents an organization or product. You can manage multiple workspaces if you have different products with unique feedback needs.
Steps to Create a Workspace:
- Click on the top header from your current workspace, which will open a sidebar.
- Click Create a New Workspace and follow the prompts to set up your workspace.
Each workspace is independent of the others, allowing you to customize feedback boards and settings for each product individually.
Setting Up Feedback Boards
Feedback boards are where users submit their ideas, suggestions, or issues. You can create multiple boards within a workspace for different categories of feedback.
Steps to Create a Feedback Board:
- Navigate to the Boards tab in your dashboard.
- Click the Create Board button.
- Name your board and select whether you want it to be public, private, or read-only. You can also toggle whether the board is shown on your homepage or indexed by search engines.
Managing Feedback Posts and Comments
Once users start submitting feedback, you can manage and moderate posts and comments.
Managing Posts:
- You can edit, pin, set ETA, and categorize posts.
- Posts can be merged to avoid duplicates and unnecessary clutter.
- You can vote on behalf of others or export posts for further analysis.
Managing Comments:
- Users can post both internal (team-only) and public comments. If you're the admin, you can moderate comments before they go live, ensuring only relevant feedback is visible to everyone.
Changelogs
Keep your users updated with the latest product changes using the changelog feature.
Steps to Create a Changelog:
- Navigate to the Changelogs tab and click Create Changelog.
- Add a title, description, and details of the new features or updates.
- You can configure the changelog settings to be visible to all users or just the team.
Setting ETAs for Changelogs:
- When creating or editing a changelog, you can add an ETA for when the change is expected to be implemented. This allows users to track progress and gives transparency to your updates.
Integrations
FeedbackChimp integrates with a variety of tools to enhance your feedback management experience. You can connect integrations to automate workflows, notify teams, or sync data across platforms.
Popular Integrations Include:
- Slack: Send feedback notifications directly to your Slack channels.
- Zapier: Automate feedback collection and actions by connecting with other apps.
- Asana: Sync feedback with your development workflows.
To set up integrations, navigate to Settings → Integrations. You can manage all your active integrations from here.
Statuses
Statuses in FeedbackChimp help categorize feedback based on its current stage in the product development lifecycle. You can create and manage custom statuses such as Under Review, Planned, In Progress, or Completed to keep users informed.
Steps to Manage Statuses:
- Navigate to Settings → Statuses.
- You can create custom statuses or edit existing ones to suit your workflow.
Statuses can be applied to individual feedback posts to give users clear visibility into what's being worked on.
Roadmaps
Roadmaps provide a clear, visual representation of the feedback and features that are currently planned, in progress, or completed. FeedbackChimp allows you to create and share roadmaps with your users, giving them transparency into your development cycle.
Steps to Configure a Roadmap:
- Go to Settings → Roadmap.
- Add or remove feedback items from the roadmap, organize them by status, and set priorities.
Voting
Voting is one of the key ways users can express interest in certain feedback. FeedbackChimp allows users to upvote posts they find valuable, helping product teams prioritize what matters most.
Managing Voting Settings:
- Navigate to Settings → Boards → Voting Settings.
- Enable or disable anonymous voting.
- Configure whether users need to log in to vote and whether votes should be displayed publicly.
Managing Anonymous Actions
In FeedbackChimp, users can post feedback, comment, or upvote anonymously. This allows users to provide feedback without revealing their identity, which can lead to more candid responses.
Steps to Enable or Disable Anonymous Actions:
- Go to Boards → General from the dashboard.
- Scroll down to the Permissions section.
- Toggle the options to allow anonymous posting, commenting, or upvoting.
Moderation
Moderation in FeedbackChimp allows admins to manage and review feedback before it is posted publicly. This is useful for ensuring that only relevant and constructive feedback is visible.
Steps to Moderate Posts and Comments:
- Go to Settings → Moderation.
- Here, you can enable pre-approval for posts and comments, ensuring you review feedback before it’s published.
Admins can also pin comments and posts to highlight important information at the top of the board.
Creating Public, Private, and Read-Only Boards
FeedbackChimp allows you to create different types of boards based on your needs:
- Public Boards: Open to all users and visible to everyone. No need to invite users individually.
- Private Boards: Only accessible to invited users via email.
- Read-Only Boards: Users can view posts and comments but cannot submit new feedback or interact with the board.
To set up these boards, follow the same process for creating a board (discussed above) and select the appropriate board type from the visibility settings.
For more detailed steps, refer to the Public Boards, Private Boards, and Read-Only Boards documentation.
If you need further assistance, contact our Customer Support.