FeedbackChimp offers two powerful tools for gathering user feedback: the Feedback Widget and the Feedback Portal. Both serve the purpose of collecting input, but each provides unique functionality tailored to different needs. Here’s a clear breakdown of how they differ and when to use each.
Feedback Widget
The Feedback Widget is an in-app feature designed to allow users to provide quick, seamless feedback directly within your application. It encourages active engagement by making it easy for users to share thoughts, report issues, or suggest improvements without leaving the app environment.
Key Features of the Feedback Widget:
- In-App Accessibility: Users can access the Feedback Widget directly within the app by selecting “Give us feedback” from the sidebar, making it fast and convenient.
- Simple Feedback Submission: Users can type feedback into the widget’s text box, allowing them to share thoughts without hassle.
- Attach Images: Users have the option to upload images to accompany their feedback, which is especially useful for providing visual examples or reporting specific issues.
The Feedback Widget is ideal for capturing quick, in-the-moment responses. It’s particularly useful for gathering immediate reactions, small suggestions, or issue reports as users experience the app.
Feedback Portal
The Feedback Portal, on the other hand, is a dedicated, external space designed to collect, organize, and prioritize feedback from the entire user community. Unlike the widget, the portal enables more extensive interaction, community-driven discussions, and prioritization through voting.
Key Components of the Feedback Portal:
- Feedback Boards: Within the portal, feedback is organized into boards dedicated to different topics, such as feature requests, bug reports, or general ideas. This structure helps keep feedback organized and easily accessible.
- User Submissions and Interaction: Users can post new ideas, upvote feedback they support, and comment on posts, fostering discussion around shared needs and preferences.
- Community Engagement: The portal encourages an interactive environment, helping users feel part of a larger conversation. Users can engage in ongoing discussions, providing more in-depth insights.
- Easy Access: The Feedback Portal is accessible through the Live Portal tab in FeedbackChimp, offering a centralized space for users to review and contribute feedback at any time.
The portal is ideal for teams looking to gather, organize, and prioritize feedback on a larger scale. It helps identify key user needs and prioritize improvements based on community support. It also serves as a valuable tool for shaping a product roadmap informed by user input.
Differences Between the Feedback Widget & Feedback Portal
- Purpose: The Feedback Widget is designed for quick, in-app feedback, while the Feedback Portal is built for more comprehensive, community-driven feedback.
- Location: The widget is accessed directly within your app, whereas the portal is an external space accessed through the FeedbackChimp dashboard.
- Feedback Type: The widget captures short, immediate suggestions or reports, while the portal facilitates in-depth discussions, organized feedback, and prioritization through upvotes.
- User Interaction: In the widget, users submit feedback and can add images. In the portal, users can post, upvote, comment, and engage with other users’ feedback.
- Best For: The widget is best for real-time feedback on issues and small suggestions, while the portal is ideal for collecting, discussing, and prioritizing feedback across the community.
💡Tips & Best Practices
- Use the Feedback Widget for a quick and easy way for users to provide immediate, context-specific feedback.
- Use the Feedback Portal if you’re looking to build a long-term, structured feedback system where users can participate in ongoing discussions and vote on ideas, helping you prioritize improvements based on community needs.
Both tools work together to create a balanced feedback system, capturing everything from immediate user concerns to broader community insights that drive your product forward.
For additional assistance or inquiries, please reach out to Customer Support.