In general, customers need to have a FeedbackChimp account to give feedback. However, you have the option to enable anonymous posting and commenting if you’d like users to submit feedback without requiring registration.
This flexibility allows you to decide whether to require accounts for tracking and visibility or to enable a more open, accessible feedback experience.
Here’s an overview of how users can interact with your Feedback Portal and how to enable anonymous posting, commenting, and upvoting.
Providing Feedback Without an Account
No, customers do not necessarily need to create a FeedbackChimp account to give feedback if you enable anonymous participation. By allowing anonymous posting and commenting, users can share ideas, suggestions, or comments without needing to log in.
How to Enable Anonymous Posting and Commenting
If you’d like to allow users to post and comment without creating an account, you can enable anonymous posting and commenting within your FeedbackChimp settings. This feature can increase participation by removing the requirement for an account, encouraging users to share feedback freely.
To enable anonymous posting, commenting, and upvoting:
- From your FeedbackChimp dashboard, navigate to the Boards tab.
- Choose the board where you’d like to allow anonymous participation.
- In the board settings, find the options for Anonymous Posting and Anonymous Commenting. Toggle these options to allow users to post and comment without logging in.
- You can also enable Anonymous Upvoting if you’d like users to upvote posts without an account. This feature can help boost engagement by making it easy for anyone to support ideas.
- After adjusting the settings, click Save to apply your changes.
Allowing anonymous feedback in FeedbackChimp offers several advantages:
- Increased Engagement: Removing the account requirement can encourage more users to share their thoughts, especially those who might hesitate to sign up.
- Improved Feedback Quality: With the option to participate anonymously, users may feel more comfortable sharing candid feedback, which can lead to more insightful suggestions.
- Easier User Experience: Anonymous participation makes the feedback process quicker and easier, as users can interact with the portal instantly without creating or managing an account.
Managing Feedback With and without Accounts
When anonymous feedback is enabled, you’ll still have full control over managing posts and comments. FeedbackChimp allows admins to moderate content to ensure feedback remains constructive, regardless of whether it’s submitted by registered users or anonymously.
By enabling anonymous options, you can create a more open, user-friendly environment for gathering valuable feedback. However, if you need more control over who participates, you can choose to require account creation, providing added structure and traceability for feedback management.
For additional assistance or inquiries, please reach out to Customer Support.