Transitioning from UserVoice to FeedbackChimp is a straightforward process that allows you to retain your valuable feedback data while leveraging FeedbackChimp's advanced features. This guide provides step-by-step instructions to export your data from UserVoice and import it into FeedbackChimp.
Why Migrate to FeedbackChimp?
FeedbackChimp offers several advantages over UserVoice, including:
- Customizable Feedback Boards: Tailor boards and categories to align with your workflow.
- Seamless Integrations: Connect with tools like Slack, Asana, GitHub, and Zapier.
- Enhanced User Experience: Provide a clean, intuitive portal for users to share feedback.
Exporting Data from UserVoice
To export your feedback data from UserVoice:
- Access your UserVoice admin dashboard.
- Click the Settings cog icon in the bottom-left corner.
- Select General from the menu. Scroll down to the Export Data section.
- Choose your desired date range (preferably "All Time" to capture all data).
- Click the Export button. UserVoice will process your request and send an email with a link to download your data as a CSV file.
Importing Data into FeedbackChimp
Once your data is exported from UserVoice, follow these steps to import it into FeedbackChimp:
- Navigate to Settings > Import/Export in your FeedbackChimp dashboard.
- Click Import Data and upload the CSV file you exported from UserVoice.
- Match the fields in your CSV file (e.g., post titles, descriptions, statuses, votes, and comments) to the corresponding fields in FeedbackChimp.For detailed instructions, check out our Importing Data into FeedbackChimp documentation.
- Double-check the mapped fields to ensure all data is correctly aligned. Once ready, click Import Data to start the migration process.
- After the import is complete, review your Feedback Boards in FeedbackChimp to ensure all posts, comments, and votes have been successfully transferred.
đź’ˇTips for a Smooth Migration
- Organize Your Data: Review and clean up your feedback in UserVoice before exporting to avoid importing outdated or irrelevant posts.
- Inform Your Users: Notify your users about the migration to FeedbackChimp and provide them with access details for the new portal.
- Set Up Boards and Categories: Customize your Feedback Boards in FeedbackChimp before importing data to keep everything organized.
Post-Migration Setup in FeedbackChimp
After migrating your data, take full advantage of FeedbackChimp’s features:
- Customize Feedback Boards and Categories: Use FeedbackChimp’s tools to organize feedback into clear and structured boards.
- Enable Integrations: Connect with Slack, Zapier, Asana, GitHub, and other tools to streamline your workflows.
- Update Feedback Statuses: Assign appropriate statuses to your feedback posts, such as "Planned," "In Progress," or "Completed."
- Engage Your Users: Encourage your users to explore the new Feedback Portal and provide feedback in the enhanced environment.
If you need further assistance, contact our Customer Support.