Tags and categories are essential tools in FeedbackChimp for organizing feedback, but they serve different purposes and are designed for distinct audiences. Here’s an overview of how tags and categories differ, along with guidance on when to use each.
Overview of Tags and Categories
Tags and categories help your team structure feedback efficiently in FeedbackChimp:
- Tags are internal labels visible only to FeedbackChimp admins and are used to organize feedback behind the scenes.
- Categories are visible to end-users and help users classify their posts, making it easier for them to navigate and understand your feedback portal.
Each FeedbackChimp board has its own customizable tags and categories, which can be managed in the Boards tab within your FeedbackChimp settings.
Tags
Tags are private, admin-only labels that help your team organize and prioritize feedback internally.
Key Points About Tags:
- Visibility: Tags are only visible to admins. End-users cannot see tags, making them a tool for internal organization.
- Multiple Tags: A post can have multiple tags, allowing you to assign more than one label to a single piece of feedback.
- Purpose: Tags are ideal for helping your team categorize, prioritize, and manage feedback behind the scenes. Since they’re not user-facing, you can apply them candidly without affecting the user experience.
💡 When to Use Tags: Use tags to organize feedback based on internal needs. For example:
- Prioritization (e.g., “High Priority” or “Low Priority”)
- Feedback type (e.g., “Bug Report” or “Feature Request”)
- Status tracking (e.g., “Under Review,” “In Progress,” or “Completed”)
Since tags are not visible to users, they’re useful for creating an internal organizational structure that aligns with your team’s workflow.
Categories
Categories are public-facing labels that help users classify their posts and navigate your feedback portal.
Key Points About Categories:
- Visibility: Categories are visible to end-users and can be selected by users when they create a new post.
- Single Category per Post: Unlike tags, a post can only have one category applied. This single-category structure provides clarity and simplicity for users.
- Purpose: Categories help end-users understand the context of their feedback and direct it to the appropriate section or feature in your app.
- Team Responsibility: Categories can indicate which team or department will address the feedback, helping to route posts to the relevant group.
💡When to Use Categories: Use categories to make it easier for users to organize and label their feedback at the time of posting. Common examples include:
- Product areas or features (e.g., “Dashboard,” “Notifications,” “Billing”)
- Feedback types (e.g., “Feature Request,” “Bug Report,” “General Feedback”)
Assigning a relevant category to each post helps end-users submit feedback accurately and improves overall feedback organization in your Feedback Portal.
Differences Between Tags and Categories
- Visibility: Tags are private, admin-only labels, while categories are visible to users.
- Number of Assignments: Tags allow multiple labels per post, whereas each post can have only one category.
- Purpose: Tags are for internal organization, prioritization, and tracking, while categories help users label and classify their posts, making feedback easier to navigate.
By using both tags and categories strategically, you can enhance feedback management in FeedbackChimp, creating a structured approach that serves both your team’s internal needs and your users’ organizational preferences.
For additional assistance or inquiries, please reach out to Customer Support.