Integrating Slack with FeedbackChimp enables seamless communication by allowing your team to receive feedback updates directly in Slack channels.
Key Features of Slack Integration With FeedbackChimp
By integrating Slack with FeedbackChimp, you can:
- Instantly create a post to submit feedback from within Slack.
- Add comments to feedback posts from within Slack. Comments can be public or internal.
- Save up on time by using the FeedbackChimp Slack command:
/feedbackchimp - View updates from your changelog and feedback portal directly on Slack.
- Turn messages in your Slack channel into comments or posts on FeedbackChimp.
For details about the key features of Slack integration with FeedbackChimp, scroll further down in this documentation.
Steps to Integrate Slack with FeedbackChimp
Here’s a step-by-step guide on setting up and managing the Slack integration in FeedbackChimp.
- From your FeedbackChimp dashboard, navigate to Settings and select Integrations.
- On the Integrations page, scroll down to the Communication tools section. Here, you’ll see a list of available apps that integrate with FeedbackChimp. Locate Slack and click on it to start the integration process.
- You’ll be taken to a new page where you can click the Install Slack button. This will redirect you to Slack, where you can connect FeedbackChimp to your Slack workspace.
- Choose the Slack workspace you want to integrate with FeedbackChimp. Once selected, click Allow to authorize the integration.
Once the integration is complete, you should be able to find FeedbackChimp listed under Apps in your Slack workspace. This confirms that FeedbackChimp is now connected to Slack.
Managing the Slack Integration
- Choose a Channel for Notifications: Go back to the Slack Integrations page in FeedbackChimp and select the Slack channel where you’d like feedback updates to appear. Make sure the FeedbackChimp bot is added to this channel to start receiving posts, comments, and feedback notifications.
- Receiving Updates: Once set up, feedback posts and updates will automatically appear in the chosen Slack channel, keeping your team informed in real time.
- Switching Channels: If you need to change the channel for notifications, return to the Slack Integrations page in FeedbackChimp, select the new channel, and ensure the bot is added to it.
How to Use the FeedbackChimp Command in Slack
To use the FeedbackChimp command in Slack, simply type
/feedbackchimp in your Slack channel and you will be able to quickly use the FeedbackChimp app in Slack to create posts, add comments, etc.
How to Turn a Message Into a Comment in Slack With FeedbackChimp
- Go to the channel where the FeedbackChimp app is allowed to receive posts from.
- Add any message that you want to later turn into a post.
- Click on the three dots next to the message and then select the 'Add Comment' option.
- A popup will appear in Slack. Here you can choose which post you want to comment on. You can also choose whether it should be an internal comment or a public comment by ticking or unticking the 'Is this an internal comment?' checkbox.
- Click the Add Comment button when you are done.
If you have decided to create an internal comment, you can view it on FeedbackChimp by going to the Feedback tab from your dashboard and opening the post where you added your internal comment. It should be displayed as shown below.
If you have decided to create a public comment instead, you can view it by going to the live feedback portal, and navigating to the post where you left the comment. It should be displayed as shown below.
How to Turn a Message Into a Post in Slack With FeedbackChimp
- Go to the channel where the FeedbackChimp app is allowed to receive posts from.
- Add any message that you want to later turn into a post.
- Click on the three dots next to the message and then select the 'Create a Post' option.
- A popup will appear in Slack. Here you can choose which board to submit your post to, add details about the post, etc. Click the Create Post button when you are done.
Once you have created the post, head over to the feedback board where you have created the post. You should see your new post there.
How to Moderate a FeedbackChimp Post Directly in Slack
If you enabled post moderation, you can easily approve or deny feedback posts as soon as they come in—all without leaving Slack.
- From Slack, head over to the channel that is set up to get updates from FeedbackChimp.
- When a new post is created, you will see a Slack notification with the option to approve or deny the post.
How to Uninstall the Slack Integration
If you need to remove the integration at any point:
- Go to Settings > Integrations in FeedbackChimp.
- Locate Slack and click the Uninstall button.
This will remove FeedbackChimp’s access from your Slack workspace, stopping notifications and disconnecting the two apps.
The Slack integration makes it easy to stay updated on new feedback, comments, and changes in real time. By keeping feedback visible in your team’s communication channels, you can respond quickly and keep feedback management at the forefront of your workflow.
Integrate Slack with FeedbackChimp today to streamline your feedback process and keep your team connected!
For additional assistance or inquiries, please reach out to Customer Support.