Yes, FeedbackChimp is GDPR compliant. We prioritize data privacy and security, aligning our practices with the requirements set by the General Data Protection Regulation (GDPR) to protect and manage our users' personal data effectively.
How FeedbackChimp Ensures GDPR Compliance
To ensure compliance with GDPR standards, FeedbackChimp has implemented several key policies and practices:
- Data Processing Transparency: FeedbackChimp maintains transparency regarding how personal data is collected, stored, and used. Users have access to clear information on what data we process and why. This information is available in our Privacy Policy and Terms of Service.
- User Rights Under GDPR: FeedbackChimp provides tools and support to help users exercise their GDPR rights, including:
- Right to Access: Users can request access to the personal data FeedbackChimp holds about them.
- Right to Rectification: Users can update or correct their personal data directly within their account settings.
- Right to Erasure: Upon request, FeedbackChimp can delete personal data in compliance with GDPR’s “Right to be Forgotten.”
- Right to Data Portability: Users can request a copy of their personal data in a machine-readable format.
- Data Minimization and Retention: FeedbackChimp collects only the data necessary to provide its services and retains data only as long as necessary. We regularly review data retention policies to ensure compliance with GDPR guidelines.
- Security Measures: To protect personal data, FeedbackChimp employs industry-standard security protocols, including encryption, secure servers, and regular audits. We also maintain policies to prevent unauthorized access and mitigate potential breaches.
- Data Processing Agreements (DPAs): FeedbackChimp offers Data Processing Agreements (DPAs) to customers who need them, particularly businesses operating in the EU. These agreements outline the obligations and responsibilities of both parties under GDPR.
- Subprocessor Management: FeedbackChimp carefully evaluates any third-party subprocessors and requires them to uphold GDPR-compliant practices. A list of subprocessors is available upon request, and we notify users of significant changes to our data handling practices.
Requesting Assistance or Additional Information
FeedbackChimp’s support team is available to assist users with GDPR-related inquiries, requests, or issues. To request data access, correction, or deletion, or to review our DPA, you can contact us directly via live chat or send an email to [email protected]..
Staying Updated
We continuously monitor updates to GDPR regulations and adjust our practices accordingly to maintain compliance. Users will be notified of any significant changes to our data protection practices or policies.
FeedbackChimp is committed to protecting user privacy and adhering to GDPR standards, ensuring secure and transparent data handling for all users.