FeedbackChimp is committed to protecting user privacy and only collects the personal information necessary to provide and improve our services.
Types of Personal Information Collected
Below is an overview of the types of personal information we collect, why we collect it, and how we use it.
1. User Profile Information
- Name and Email Address: When users sign up for FeedbackChimp or interact with your Feedback Portal, we may collect their name and email address. This information helps identify users and allows for more personalized communication.
- Profile Photo (Optional): Users may upload a profile photo to personalize their account. This is optional and can be updated at any time.
2. Feedback and Activity Data
- Feedback Posts, Comments, and Votes: We collect and store user-submitted feedback, including posts, comments, and upvotes, to help improve your products and enable more effective feedback management.
- Usage Data: To improve our service, we collect data on how users interact with FeedbackChimp, such as page visits, clicks, and other engagement metrics.
3. Workspace and Organization Data
- Workspace Information: For workspace administrators, we collect information related to workspace settings, including team members, workspace name, and branding elements.
- Billing and Payment Information: For users with paid subscriptions, we collect billing information to process payments securely. Sensitive payment details are handled through secure third-party payment providers.
Why We Collect Personal Information
FeedbackChimp collects personal information to:
- Facilitate User Identification: Names and email addresses help administrators identify who is providing feedback, making it easier to respond to specific requests and follow up with users as needed.
- Enable Product and Service Improvements: Usage data and feedback interactions provide insights into how users engage with FeedbackChimp, allowing us to improve the platform and make it more useful.
- Manage Feedback and Enhance Communication: Personal information allows admins to manage user feedback effectively and helps keep users informed of any updates, such as when a requested feature is in progress or has been implemented.
- Process Payments for Premium Features: For users with paid subscriptions, billing information is collected to securely process payments and maintain subscription services.
How We Protect Your Information
FeedbackChimp employs industry-standard security practices to protect all user data. Sensitive information, such as payment details, is handled through secure, third-party payment processors, and we implement regular security audits to ensure data remains protected.
For more details on data usage and privacy, please see our Privacy Policy. FeedbackChimp is committed to transparency, and we continually work to ensure the safety and privacy of user information.